SHIPPING & DELIVERY POLICY

Last updated February 29, 2024

​

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.lilyluxecandleco.com/terms-conditions.

 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

In-Store Pickup

In-store and curbside pickup are available for All purchases. Pickups are available Monday - Friday from 9 AM - 5 PM.

 

Free Shipping

We offer free Standard shipping on all orders.

 

Once your order is packaged, we will send an email with your tracking information. Additionally, our shipping policy includes a processing time of 48-72 hours, during which we prepare and package your order with care. After processing, we utilize standard shipping, which typically takes 5-7 business days for delivery. Therefore, customers can anticipate receiving their orders within 6-10 business days from the date of purchase.

 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

- Orders cannot be shipped to P.O. boxes.

- Not all shipping methods are available for certain items.

- Orders only ship on business days, which are Monday - Friday.

- To ensure same-day delivery, order must be placed by 3pm CST.

- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.lilyluxecandleco.com/return-policy.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: contact@lilyluxecandleco.com